Jarvis Personal
A work-in-progress prototype of a self-hosted personal voice assistant on local infrastructure, integrated with Home Assistant and supporting wake-word activation.
Status: development ongoing.
Professional portfolio
Keitel Deluna
Systems leader · Infrastructure · Solution development
I bring together IT operations, process improvement, and self-hosted infrastructure to build useful, dependable systems.
In development
Projects and infrastructure
Ultron Business
A self-hosted business AI platform in development, with orchestration services, project workspaces, versioned change plans, and review workflows for websites, applications, and automations. Uses external AI integrations.
Status: development and validation ongoing.
Monitoring infrastructure
Prometheus, Grafana, and exporters configured for Linux, Windows, and NVIDIA systems in a dedicated monitoring virtual machine.
Documented impact
Selected achievements
336 hours saved annually
Reduced daily equipment check-out time from approximately one hour to under two minutes, with documented annual savings of $6,720.
Approximately $10,000 avoided
Repaired nine of twelve laptops using recovered components, avoiding replacement costs.
Career
Professional experience
Founder and Owner
- I develop technology solutions for businesses, including websites, applications, automation, and IT infrastructure support.
Systems Area Manager
- Reduced daily equipment check-out time from approximately one hour to under two minutes, saving 336 labor hours and $6,720 annually.
- Repaired nine of twelve laptops using recovered components, avoiding approximately $10,000 in replacement costs.
- Led the Sortable Pick Module rollout, coordinating installation, configuration, and startup support.
- Supported the launch of a new packing area and contributed to the Case Retro expansion project.
- I provide systems support at a 2.2-million-square-foot fulfillment center with more than 1,000 associates.
- I am responsible for the Colocation 2971 Vertical Startup as part of the Sugar Rush project.
IT Support Specialist
- Resolved incidents and service requests using Xcall and ServiceNow; tracked work in Jira and coordinated incident response through Slack.
- Managed access permissions with ADGroup and worked with HR and CSD on employee onboarding processes.
- Supported data-streaming integrations through Confluent and troubleshot technical issues affecting daily operations.
Operations Manager
- Oversaw daily call-center operations supporting Samsung phones, tablets, and laptops through remote device support and technical troubleshooting.
- Monitored team KPIs, trained and coached staff, and coordinated continuous-improvement initiatives to support service quality and operational efficiency.
- Collaborated with other departments on customer experience, resource allocation, and operational planning.
Capabilities
Skills and certifications
IT operations
ServiceNow, Jira, Xcall, Slack, Microsoft Teams, ADGroup, and Confluent.
Infrastructure
Windows, Linux, Ubuntu, Docker, Proxmox VE, Portainer, UniFi, and UNAS Pro.
Monitoring and development
Prometheus, Grafana, Python, REST APIs, HTML, CSS, JavaScript, Git, and OpenAI integration.
Leadership
Operational readiness, asset management, troubleshooting, team training, and process improvement.
Certifications
- Microsoft IT Support Specialist Professional Certificate — Microsoft. Platform: Coursera.
- Google Cybersecurity Professional Certificate V2 — Google. Platform: Coursera.
- IBM Cybersecurity Analyst Professional Certificate — IBM. Platform: Coursera.
- IBM IT Support Professional Certificate — IBM. Platform: Coursera.
- Google IT Support Certificate — Google. Platform: Coursera.
- Cybersecurity — Universidad de los Andes, Colombia.
Additional training
- Conflict Resolution (ConRes1001 - 2022) — Sophia Learning.
- Introduction to Business (BUS1001 - 2022) — Sophia Learning.
- Visual Communications (VisComm1001 - 2022) — Sophia Learning.
Education
- High School Diploma, 2010 — Santa Barbara Montessori, Dominican Republic.
Languages
Spanish: fluent. English: intermediate.
Contact
Get in touch
For professional discussions about my experience, projects, or collaboration, please get in touch.
Direct contact details are not published in this version.